At www.zanilshah.com, we are committed to safeguarding the privacy of our users and employ industry-standard technologies to ensure a secure online experience. This Privacy Policy outlines the manner in which we collect, use, store, and disclose user information.

• We collect personal and non-personal information from users at various stages of interaction with our website and through electronic communications.

• We are the exclusive owners of the data collected and processed through our website and email communications.

• Users are required to submit certain personal and contact information, including but not limited to:
o Full Name
o Email Address
o Mobile Number
o Residential Address
o Permanent Account Number (PAN)
o Aadhaar Number
o KYC-related documents and details as may be mandated from time to time

• We may retrieve a user’s KYC details from SEBI-recognized intermediaries and repositories such as KRA, CKYC, Aadhaar databases, etc., as permitted by applicable regulations.

• In such cases, users may be exempt from physically submitting documents for verification purposes.

• The above information is collected and used for:
o Compliance with applicable regulatory and legal requirements
o Identity verification and prevention of fraudulent activity
o Communication and support in case of service issues
o Information dissemination regarding our services
o Internal training and performance improvements
o Customer support and marketing initiatives

• In cases where users provide payment information (e.g., credit/debit card number, expiration date), such data is used solely for billing and transactional purposes.

• Users may also be required to submit details related to their financial profile in order to assess their investment risk appetite.

• Users represent and warrant that all information submitted is true, complete, and accurate to the best of their knowledge. Submission of false or misleading information, whether intentional or inadvertent, may result in:
o Immediate termination of the user account without any refund of previously paid subscription fees
o Legal and regulatory consequences, including the imposition of penalties and liabilities

• All user profiles are securely stored within our internal databases.

• We do not share users’ KYC information (such as PAN and Aadhaar) with third parties, except as mandated by law.

• User data is retained even after the expiration of the user's subscription, as may be required for regulatory or legal compliance.

• We may send users notifications and alerts via various communication channels including, but not limited to:
o SMS
o Messaging platforms
o Email
o In-app or web notifications

• Users may manage their communication preferences via their registered email account settings.

• Please note: Notifications relating to a user's stock queries are deemed essential for account maintenance and cannot be disabled.

• While we endeavor to maintain the confidentiality of user data, we reserve the right to disclose such information where:
o Required by applicable law or regulation
o Pursuant to a court order, legal summons, or official directive from a regulatory/judicial authority
o We have a good faith belief that such disclosure is necessary to comply with legal obligations

• In exceptional cases involving suspected illegal activity, we reserve the right to make disclosures at our sole discretion on a case-by-case basis.

• Although we take reasonable precautions to secure user data against hacking, phishing, or unauthorized access, we disclaim liability for any unintended data leaks arising from such unlawful activities.

• We engage third-party online payment gateway providers for processing user payments.

• We do not:
o Collect or store payment information directly from users
o Use user data for secondary or unrelated purposes

• All payment-related data is securely processed and stored by the respective payment gateway service providers, in accordance with their terms and policies.

• Our website may contain links to third-party websites.

• We are not responsible for the privacy practices or content of any external sites.

• Users are encouraged to review the privacy policies of external websites before disclosing any personal information.

• This Privacy Policy is applicable solely to information collected by www.zanilshah.com.

• By accessing or using our website, users expressly consent to the collection, processing, and usage of their information as set out in this Privacy Policy.