At www.zanilshah.com, we are committed to maintaining transparency and ensuring a fair experience for all clients availing of our services. This Refund Policy outlines the conditions under which refunds may be issued for purchases or subscriptions made through our website or mobile application.

• Refunds for subscription or membership services shall be processed in accordance with the latest circulars and regulatory guidelines issued by SEBI.

• Clients shall be entitled to a pro-rata refund for the unused portion of the subscription, calculated based on the remaining days of service.

• While processing such refunds, the following non-refundable fixed costs shall be deducted:
o KYC processing costs
o Client validation expenses
o E-signature setup charges

• In case of pre-booking or reservation via token amount, clients may request a full refund within three (3) days from the date of transaction.

• After the lapse of three (3) days, the pre-booking amount becomes non-refundable.

• However, the non-refundable token amount may be adjusted against the final membership or service fee, if the client chooses to proceed.

• To initiate a refund request, clients must submit a formal request to our customer support team via either of the following channels:
o Email: info@zanilshah.com
o WhatsApp: +91-8080280312

• The request must clearly state:
o The details of the original purchase, and
o The reason for the refund request.

• Only refund requests submitted within the prescribed timeframes, as detailed above, shall be considered for approval.

• Refunds for one-time purchases are generally non-refundable and non-transferable.

• In case of dissatisfaction with a service, clients are encouraged to reach out to our support team. We will make reasonable efforts to address concerns and provide assistance or resolution wherever feasible.

We reserve the right to deny refund requests if we suspect misuse of our services or if the request does not meet our refund criteria. No refunds will be provided for subscription renewals or purchases made outside of the specified refund period.

• Refunds will be issued via:
o The original method of payment used during the transaction, or
o To a bank account specified by the client in the refund request communication.

• The company reserves the right to decline refund requests under the following circumstances:
o If there is evidence of misuse or abuse of services.
o If the request is outside the applicable refund eligibility window.
o If the request pertains to subscription renewals, which are strictly non-refundable.

• Refund decisions made by the company shall be final and binding.